Technical Support Services Agreement

Parties

• Service Provider
• Client

When To Use

For use where a Service Provider provides technical services for hardware, networks, third-party software products, or any other type or category of technical support or maintenance service, such as training, to Client.

For example, a service provider may provide more than one type or category of service to a single Client or to multiple Clients, and the Work Order format of the Master Agreement permits maximum flexibility to provide for different services on different terms and conditions.

This is a very flexible agreement for all providers of technical services of any kind who are looking for a relatively simple way not only to protect their rights to professional fees, but also to protect against unreasonable exposure to liability.

Master Agreement Simplifies Contract Management

Master agreement provides the general terms and conditions for a possible series of projects, each defined by separate Work Order -- simplifies contract management and eliminates the need to enter into separate agreements for each project.

"Intelligent" Document Assembly Does Work For You

This is not a static downloadable form -- my embedded logic selects, orders, arranges, and formats my carefully worded clauses from the database and "intelligently" assembles your document -- you're empowered to create a near-custom agreement with 1000's of meaningful variations.

Features And Options

• The keys to a successful technical services agreement are providing for a 'signable' agreement that covers the basic terms and conditions -- this agreement provides for the basic terms and conditions concisely, permitting the parties to focus on the business issuesin Work Orders.
• Work Orders for maintenance, hardware support, and network support plus generic services
• Billing is by time periods which are variable
• Provides for email to be used for notices and Work Orders
• Confidential Information exchange may be either unilateral or reciprocal
• Option for dispute resolution by arbitration

Unlimited Drafting Benefit

One of the great benefits of our online contract drafting service is that if you're not sure how to structure your transaction, or if you want to develop "fall back" positions for negotiation purposes, you may draft alternate variations of this document at no extra charge to assist you in developing your strategies.

If you have any questions, contact me.